We welcome patient feedback to let us know how we can improve - please send us details of your experience using our feedback form.
Please email us at firstname.lastname@example.org or use the online form below.
Fields in bold are required.
Monday - Thursday: 8am - 1pm, 2pm - 5pm
Friday: 8am - 1pm
Saturday & Sunday: Closed
Revive Dental Care Dental Helpline
NHS Wales 24
Find out more on our Emergency Care page.
How to find us
Foregate Street Dental Clinic
144 Foregate Street, Chester, CH1 1HB
Please note: There is free parking available for one hour on City Road and Boughton at all times of the day.
We take complaints very seriously because we want to provide the best care we can for our patients. If for some reason, you feel unhappy about the treatment you have received at our practice please speak to one of our staff and he or she will advise you of how to discuss your concern with our practice manager.
NHS England in conjunction with the Care Quality Commission, the Department of Health, Healthwatch and the General Dental Council have produced a useful document outlining the national complaints procedure currently available to both NHS and private dental patients. Download compliants procedure guide.
Rules and regulations
We would like you to inform us of any change in your personal details as soon as possible. In particular your contact details otherwise we would not be able to send you up to date reminders.
Please tell your dentist of any change in your medical details and medication.
Sometimes it is easy to bring a recent repeat prescription form with you. We will scan it into your records for you.
You can pay for your treatment with cash and most credit and debit cards.
For Band 1 and Band 4 treatment we ask for payment at the end of the appointment. If after your check-up you are asked to return for Band 2 treatment you will be asked to pay the complete Band 2 charge when booking the treatment appointment. For Band 3 treatment we ask that you pay in stages, but that the full amount is paid prior to a final ‘fit’ appointment.
New patients are asked to pay a deposit on registration of the value of the check-up/emergency appointment. This will stand against the cost of any further treatment. If you are exempt from paying charges we will refund the deposit at the end of your treatment.
Cancelations and missing appointments
If you cannot make your appointment, please cancel your appointment in good time, preferably with at least 24 hours notice. This means that we will be able to offer your appointment slot to another patient.
If you frequently miss or cancel your appointments, we may ask you to pay for your appointments on booking.
Rude and abusive behaviour
We do not tolerate rude, abusive and aggressive behaviour towards any member of our staff or fellow patients.